VIES1000 Artificial Intelligence in Organizations (5 op)

Artificial intelligence’s promise to simplify our lives is undeniable, think for instance of personal assistants at home or self-driving cars. However, what about its impact on work and organizing? Indeed, few topics in organizational studies enjoy such a bewildering and multivalent array of research interests and initiatives as Artificial Intelligence (AI). Although the first studies on artificial intelligence are decades old, it is hard to image a more opportune time to study the impact of AI in society, and specifically in organizations. This course will provide an overview of recent empirical and conceptual research papers on the topic of AI. As a seminar on AI and communication the course covers a wide array of topics, grounds them in extant theory and literature, and emphasizes the development and integrations of emerging ideas and perspectives in the rapidly developing field of AI. We will pay specific attention to areas such as automated decision making, customer service, AI-human interaction, and algorithmic journalism as these are areas that have been at the forefront AI adoptions.